Security Statement

Protecting Your Information
At Arab Bank, keeping your personal information secure and confidential is a priority. We take appropriate measures to protect the security of your personal information and prevent unauthorized access to such information. Protecting information about you is every employee's responsibility.

Arab Bank continuously monitors developments in information security and updates its processes to ensure consistency with industry practices. Whether you choose to bank with us through our financial centers, ATMs, Phone Banking, or Internet Banking, we are committed to maintaining information security when collecting, using, or sharing information about you.

For more information on how we protect the privacy of your personal information, please visit our Privacy Statement.

Password Security
Passwords are the keys to your personal and account information. The following are some easy steps that you can take to protect yourself from having your personal information compromised.

Beware of Phishing

Phishing is a type of deception designed to obtain and use your personal data (such as credit card numbers, passwords, account data, etc.) for fraudulent purposes.

Con artists might send thousands of fraudulent e-mail messages that appear to come from Websites you trust, like your bank or credit card company, and request that you provide personal information via e-mail or on a illegitimate Website created by them for this purpose.

Tips to Protect Yourself from Phishing
If you receive a suspicious e-mail that appears to be from Arab Bank, please do the following:

• Do not respond to the message, or click on any of the links, or change the e-mail in any way.

• Contact us immediately and delete the e-mail after reporting it.

• Check to make sure that your virus definitions and anti-spyware are up-to-date and scan the computer, especially if you accidentally clicked on the link or attachment in the e-mail.

Other Tips to Safeguard Your Personal Information

• Exercise extreme caution when shopping online. Only enter credit card and personal information when it involves a transaction you initiate and on Websites you trust.

• Always use a secure Website when submitting credit card numbers or personal information online. Look for the Security Certificate before entering your personal information.

• Use bank services (i.e. Internet Banking, SMS Banking, Phone Banking, or ATM Banking) regularly to monitor your account activity and detect any fraudulent transactions if any.

• If using cable modems or DSL for Internet access, do not keep the connection active when not in use; also consider installing personal firewall software.

Management of Information Obtained Electronically

Personal information received through electronic channels, including Arab Bank Website access, Internet Banking Services, electronic applications, or emails is safeguarded to ensure your privacy and protection. Information collected may be used to meet your banking needs, improve upon our products and services, measure the number of visitors to the different areas of this site, as well as identify opportunities that will enable us to better serve you.

Website Usage Tracking - Cookies

Upon accessing a Website, unique information may be stored temporarily on the computer you are using. Cookies are utilized for the purpose of identifying and tracking a computer's access to their site. Cookies do not gather information that identifies you personally, nor may they be used to gather information stored on your computer. Should you want to do so, you can prevent cookies from being set on your computer by making necessary adjustments that disallow cookies within your browser options.

How Do We Protect You?

Information Security

Keeping your financial and personal information secure and confidential is one of our most important responsibilities. Your information remains secure because of strict security measures such as encryption, authentication, computer anti-virus protection, and intrusion detection, applied to our services and systems.

Protecting Against Identity Theft

Criminal activity including identity theft and fraud are more prevalent today than ever before. In an effort to obtain personal information about you, criminals may approach you pretending that they are a representative of an institution with which you do business. For this reason, ensure you know or can verify the identity of an individual or entity prior to responding, either verbal or electronic, to requests, for personal or banking related information. Note that Arab Bank does not request such information either via phone or email. Should you receive a similar request, please contact us and report it immediately.

Applicability of This Statement

• Arab Bank refers to Arab Bank plc and subsidiaries.

• Arab Bank plc comprises of Arab Bank branches worldwide.

• Arab Bank subsidiaries include the following: 

  • Europe Arab Bank plc – London 

  • Arab Bank Australia LTD – Sydney 

  • Arab Tunisian Bank - Tunis 

  • Islamic International Arab Bank plc – Amman 

  • Al Arabi Investment Group – Amman 

  • Arab National Leasing Company – Amman

Changes to This Statement

From time to time, it may be necessary for us to amend our Security Statement. The current version will be maintained on our Website.

For More Information
Should you have any questions regarding this statement or want to learn more about our privacy practices, please read our Privacy Statement section, or contact us.